Privacy Policy for Decide

Last Updated: 17/07/2025

At Decide AI, Inc. (“Decide”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your information when you use our data analysis platform (“Service”) available at https://trydecide.co.

By using the Service, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following categories of information to provide and improve the Service:

a. User-Provided Data

  • Files you upload (e.g., CSV, Excel, PDFs)
  • Text inputs, natural language queries, and commands
  • Feedback, support requests, or email inquiries

b. Usage Data

  • Pages visited, features used, and time spent on the platform
  • Clicks, scrolls, and system activity within the app

c. Device & Technical Information

  • Browser type, operating system, and device type
  • IP address and approximate geolocation
  • Error logs and performance metrics

2. How We Use Your Data

We use your data to:

  • Provide, operate, and improve the Service
  • Analyze your input to generate responses and outputs using AI
  • Help troubleshoot issues and provide customer support
  • Monitor usage patterns and optimize system performance
  • Notify you of changes, updates, or offers (where permitted)

3. AI Processing and Third-Party Services

To fulfill your requests and generate data insights, we route inputs to advanced language models and services, including:

  • OpenAI (for natural language understanding and data analysis)
  • Gemini (Google DeepMind) for query interpretation and response generation
  • Grok (xAI) for additional AI-based reasoning in select workflows

These providers may process the content you submit, but we do not share your personal information such as email or account credentials with them.

All processing is done under strict data handling agreements or public API policies enforced by these third-party services.

4. Data Deletion and Retention

Immediate Deletion: When you delete a file, dataset, or chat history from the Decide platform, it is permanently removed from our systems. We do not retain backups of user-deleted content.

Temporary Storage: Input and output data may be cached briefly to process your request and ensure proper function, but is discarded automatically unless you explicitly save it.

No Long-Term Storage: We do not store or access your content after deletion. Logs and usage stats are anonymized and used only for diagnostics and service improvement.

5. Cookies and Tracking

We use limited cookies and local storage for:

  • User session management
  • Feature preferences
  • Performance analytics (e.g., Google Analytics)

You can disable cookies in your browser settings, but doing so may affect your experience with the Service.

6. Data Sharing

We do not sell or rent your personal data to third parties. We only share data in the following cases:

  • With cloud infrastructure providers (e.g., AWS) under secure agreements
  • With AI model providers (OpenAI, Gemini, Grok) to fulfill your requests
  • With analytics or error tracking tools to help us improve the Service
  • When required by law or to comply with legal obligations

7. Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted communication (HTTPS)
  • Isolated, sandboxed environments for code execution
  • No external internet access during AI or code processing
  • Role-based access controls for internal team members

However, no method of transmission or storage is 100% secure. Use caution when sharing sensitive information.

8. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your data
  • Request correction or deletion
  • Object to processing or restrict usage
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected]

9. International Data Transfers

Our infrastructure is primarily located in the United States. By using the Service, you consent to the transfer and processing of your data in jurisdictions that may have different data protection laws from your home country.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect or process personal information from children. If we discover such data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify you via email or in-app notification. The “Last Updated” date at the top reflects the most recent version.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

📧 [email protected]